Need Help?

Which device are you having problems with?

Is this about JANE AI or another CONSIS app?

Sometimes our FAQs can help. Or continue to contact us directly if you’re unsure.

Try these tips:

• Ensure latest firmware update.
• Check battery or power cable.
• Hold power button 10s to restart.

Is your issue resolved now?

Tips:

• Central location in home for best signal.
• Correct Wi-Fi credentials in app settings.
• Reinstall or update the Connect app.

All set now?

Tips:

• Check your pairing with JANE or phone.
• Adjust volume or unmute if needed.
• Move closer to Wi-Fi/Bluetooth source.

Problem solved?

Try these solutions:

• Stable internet connection is crucial.
• Update to latest JANE version or clear cache.
• Log out & back in to refresh session.

All fixed?

Try these solutions:

• Check for updates in your app store.
• Confirm stable network or data connection.
• Restart the app or device fully.

Solved now?